About Us

Our Commitment to Your Plants

At Obsessed With Aroids, we take great care to ensure your plants arrive healthy and happy. Please read our live plant shipping policy before placing your order.

Dispatch Days

We dispatch orders Monday to Wednesday only. This ensures your plants don't spend the weekend sitting in a depot, which can be stressful for the plant and affect its condition on arrival.

Packaging

All plants are sent bare-root in sphagnum moss — no pot included. Each plant is carefully packed to minimise movement and stress during transit, keeping roots moist and protected for the journey.

Transit Times

Estimated delivery times vary by state:

  • VIC: 1–2 business days
  • NSW/ACT: 2–3 business days
  • QLD: 2–4 business days
  • SA: 2–3 business days
  • WA: 5–7 business days
  • TAS/NT: 3–6 business days

These are estimates only and are subject to Australia Post delays.

Arrival Guarantee

We want you to be thrilled with your new plant. If your plant arrives in poor condition, please contact us within 24 hours of delivery with your order number and clear photos of the plant and packaging. We will work with you to find a fair resolution.

What Is Not Covered

  • Delays caused by Australia Post or extreme weather events
  • Plants left unattended at delivery address for extended periods
  • Damage reported after 24 hours of delivery

Concierge Posting

Yes! We can send your order via an appropriately accredited plant concierge service when required for your destination.

As we are located in Victoria, interstate biosecurity requirements apply to certain plant movements — not just the traditional quarantine states.

Before purchasing, please contact your chosen concierge and confirm they can receive your specific plant from Victoria and process/certify it for your destination.

  • 🌿 Victoria & Queensland: We can generally ship directly where permitted.
  • 🌿 NSW, ACT & SA: Please arrange an accredited concierge where certification is required.
  • 🌿 WA, TAS & NT: Please arrange an appropriately accredited quarantine concierge and confirm they can accept your plant from Victoria.

At Checkout

Use your name and address for Billing and your concierge's details for Shipping.

Once your plant has been delivered to the concierge, it is outside our care and control. We cannot guarantee its condition after treatment, inspection, repacking or onward shipping. All concierge and onward shipping fees are arranged directly with your chosen provider.

Biosecurity requirements can vary by plant and destination and may change, so please confirm with your concierge before ordering. 🌿

Contact Us

Have a question about your order? Reach out to us before placing your order or after delivery — we're always happy to help.

Frequently asked questions

Will my plant lose leaves in transit?

Some minor leaf stress or drooping is normal after shipping. Give your plant a few days to settle in with good light and water, and it should bounce back quickly.
Do you ship to PO boxes or parcel lockers?

We only send to street addresses, as live plants can be sensitive to extended time in lockers.

Which days do you dispatch orders? 

A: We dispatch Monday to Wednesday only, so your plant doesn't sit in a depot over the weekend.
How long will delivery take?

A: Estimated transit times by state: VIC 1–2 days, NSW/ACT 2–3 days, QLD 2–4 days, SA 2–3 days, WA 5–7 days, TAS/NT 3–6 days. These are business days and subject to Australia Post delays.
What if my plant arrives damaged or in poor condition?

ontact us within 24 hours of delivery with your order number and clear photos of the plant and packaging. We'll work with you to find a fair resolution.
Do you include heat or cold packs?

We assess each order and include appropriate packaging materials based on the season and your location.
 What happens if Australia Post delays my delivery? 

Unfortunately transit delays outside our control aren't covered by our arrival guarantee, but we'll always do our best to help if your plant has suffered as a result.
Do you offer concierge posting for interstate biosecurity requirements?

Yes! We can send your order via an appropriately accredited plant concierge service when required for your destination. As we are located in Victoria, interstate biosecurity requirements apply to certain plant movements — not just the traditional quarantine states. Before purchasing, please contact your chosen concierge and confirm they can receive your specific plant from Victoria and process/certify it for your destination.

• Victoria & Queensland: We can generally ship directly where permitted.

• NSW, ACT & SA: Please arrange an accredited concierge if certification is required.

• WA, TAS & NT: Please arrange an appropriately accredited quarantine concierge and confirm they can accept your plant from Victoria.

At checkout, use your name and address for Billing and your concierge's details for Shipping. Once your plant has been delivered to the concierge, it is outside our care and control. We cannot guarantee its condition after treatment, inspection, repacking or onward shipping. All concierge and onward shipping fees are arranged directly with your chosen provider. Biosecurity requirements can vary by plant and destination and may change, so please confirm with your concierge before ordering.
Do plants come with a pot?

All plants are sent bare-root in sphagnum moss — no pot included. This keeps the plant healthy during transit and reduces weight for shipping.
How are plants packaged during winter?

During winter, we use thermal packaging to protect your plant from cold temperatures in transit, keeping it safe and stress-free on its journey to you.