Refund policy

Live Plant Return Policy

At Obsessed With Aroids, all live plants are carefully inspected, packed, and shipped with care to ensure they arrive in the best possible condition.
-Due to the fragile and perishable nature of live plants, we do not accept returns, exchanges, or refunds for change of mind purchases.
Please note:
-Minor cosmetic imperfections, transport stress, or natural variations in colour, shape, and size are considered normal for live plants.
-Plants may arrive slightly dry or stressed after shipping and may require time to acclimate to their new environment.
-Plant will be carefully packed in premium sphagnum moss for safe transit with no pot.
-It is the buyer’s responsibility to ensure suitable growing conditions and ongoing care once the plant has been delivered.
-Plants are shipped on Monday's & Tuesday's only.
-Pick up times available for review upon checkout
-Quarantine states will require a concierge service. Please organise your own concierge service and I will send plant to them. This will need to be put through the website as a custom order request.
-Customers purchasing from states that do not require quarantine are still responsible for checking and complying with their local state regulations. Unfortunately, refunds will not be provided for plants seized or confiscated by authorities.

-If your order arrives damaged during transit, please contact us within 24 hours of delivery with clear photos of:
The plant
Packaging
Shipping label

-We will review each case individually and work with you to resolve any genuine transit issues.
-By purchasing from Obsessed With Aroids, you acknowledge and agree to these terms.