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Some minor leaf stress or drooping is normal after shipping. Give your plant a few days to settle in with good light and water, and it should bounce back quickly.
We only send to street addresses, as live plants can be sensitive to extended time in lockers.
A: We dispatch Monday & Tuesday only, so your plant doesn't sit in a depot over the weekend.
A: Estimated transit times by state: VIC 1–2 days, NSW/ACT 2–3 days, QLD 2–4 days, SA 2–3 days, WA 5–7 days, TAS/NT 3–6 days. These are business days and subject to Australia Post delays.
Contact us within 24 hours of delivery with your order number and clear photos of the plant and packaging. We'll work with you to find a fair resolution.
We assess each order and include appropriate packaging materials based on the season and your location.
Unfortunately transit delays outside our control aren't covered by our arrival guarantee, but we'll always do our best to help if your plant has suffered as a result.
We now ship directly to VIC, NSW, ACT, QLD, SA, WA & TAS under our interstate biosecurity accreditation. Please allow additional processing time for WA & TAS due to mandatory treatments, inspections and certification.
A $15 biosecurity handling fee applies to WA & TAS orders due to the additional chemical treatments, preparation and certification required.
NT shipping is coming soon. 🌿📦
All plants are sent bare-root in sphagnum moss — no pot included. This keeps the plant healthy during transit and reduces weight for shipping.
During winter, we use thermal packaging to protect your plant from cold temperatures in transit, keeping it safe and stress-free on its journey to you.
